Honda Cars Philippines, Inc. (HCPI) continues its commitment to enhancing customer satisfaction by digitalizing its aftersales services. In line with this, the company has introduced the ‘Electronic Checksheet’ (E-Checksheet) Mobile Service Tablet, which is now being used by Service Advisors across its 38 dealerships nationwide. This innovation seeks to streamline traditionally tedious processes, providing a more efficient and customer-friendly service.
The E-Checksheet replaces several manual forms and checklists, including Vehicle Appearance, Tire & Battery Condition, Repair Order Creation and Processing, Service Repair, and Total Quality Inspection. Service Advisors now use tablets to conduct vehicle walk-arounds, take photos and videos, and collect digital signatures from customers, which are then promptly shared via email. This digital approach not only enhances convenience but also ensures transparency, as all requested and required repairs are recorded in the system. After repairs are completed, a separate inspector performs a quality check, documenting any concerns or additional recommendations through photos or videos, allowing customers to make well-informed decisions before proceeding with further work.
Furthermore, the integration of the Body Repair and Paint Estimation tool, which was announced earlier this year, standardizes the costing for refurbishments and ensures alignment with Honda Japan’s quality standards.
This digital shift also supports HCPI’s commitment to environmental sustainability by reducing paper consumption, aligning with the company’s broader efforts to promote eco-friendly practices.
Customers can easily locate their nearest Honda Cars dealership through the dealer finder tool at https://www.hondaphil.com/dealer-finder. Service appointments can be booked online at https://www.hondaphil.com/bookmyhonda.
