Omoda & Jaecoo Philippines is strengthening its after-sales support with a Roadside Assistance (RSA) Program that gives eligible customers access to 24/7 assistance when unexpected problems occur on the road.
Provided through OJ Care, the brand’s dedicated after-sales service program, the RSA initiative is designed to give customers additional support during vehicle breakdowns and other roadside concerns. The program covers Omoda and Jaecoo vehicles that meet the applicable eligibility requirements.
Among the services available are emergency towing assistance, battery jump-start support, minor on-site technical assistance, and flat-tire assistance. The program can also help coordinate with the nearest authorized Omoda & Jaecoo dealership when a vehicle requires further inspection, repair, or technical support.
The roadside assistance coverage extends across a wide range of areas in the Philippines, including the National Capital Region and numerous provinces and cities across Regions I through XIII and the Cordillera Administrative Region. However, several areas are excluded because they are designated as security and safety risks under the program.
Coverage remains subject to the program’s terms, service availability, location, and other conditions. The availability of specific services may also depend on factors such as the nature of the concern, road and weather conditions, and safety considerations.
Eligible customers who need assistance can call the Omoda & Jaecoo Roadside Assistance Hotline at (02) 8876-1476, which operates 24 hours a day, seven days a week. Customers are encouraged to provide their vehicle details, current location, and a brief description of the problem to help facilitate the appropriate assistance.
The program runs from March 2026 to March 2027 and covers eligible vehicle releases under the program, including the C5, J7, EJ6, E5, J5 HEV, and BEV models, subject to the applicable requirements and terms.
For general customer-care concerns, Omoda & Jaecoo Philippines can be reached through [email protected] from Monday to Friday, 8:30 a.m. to 5:30 p.m.
The Roadside Assistance Program comes as Omoda & Jaecoo Philippines continues expanding its presence in the local market. The company says the initiative is part of its efforts to provide support beyond the showroom and strengthen the overall ownership experience.
Autocar’s Take
Roadside assistance is one of those services you hope you never have to use, but its value becomes obvious when something goes wrong. For the Chinese brand, having a 24/7 roadside assistance program gives eligible owners another layer of support after driving their vehicles out of the showroom.
The inclusion of towing, jump-start, flat-tire assistance, and dealership coordination covers several of the more common problems motorists can encounter. The coverage limitations are worth understanding, particularly the excluded areas and service conditions. Still, having a dedicated hotline available around the clock is a welcome addition to the ownership experience.
