A reliable dealership after-sales service is what sets a car brand apart from its competitors. With this in mind, ensuring the availability of parts and services for clients is essential. Geely Motor Philippines (GMP) is well aware of this. And, for this reason, it recently implemented a strategy that will allow its dealerships to say “yes” faster to clients in need of after-sales services.
In more detail, GMP announced that it strengthened its nationwide after-sales service operations by maintaining a six-month stockpile of vehicle parts across its dealer network. The larger inventory covers both slow- and fast-moving components, including periodic maintenance services (PMS), brake parts, accessories, chemicals, and lubricants. GMP says that this measure aims to minimize service delays and improve parts availability.
Additionally, GMP has granted its dealers the authority to approve warranty claims on-site. This means that warranty clearances can be processed within a day, as there’s no need to get approval from the GMP head office. For clients, especially those who only require quick work on their vehicles, reducing the number of administrative layers ensures that they can get their cars serviced more efficiently.
To maintain high service quality standards, GMP will hold quarterly customer service engagement events with its dealers. These events include vehicle assessments, consultations with service advisors, and updates on recommended upkeep based on driving conditions. Dealers may also present new service tools and tech during the sessions.
To date, GMP’s nationwide after-sales network comprises 30 dealers. Each facility is equipped to handle scheduled servicing and diagnostics, with an additional workforce and service bays to cater to a greater number of vehicles, thereby reducing waiting times.
“We are actively working to make this level of parts availability the standard across our network, with full implementation expected soon. This enables our service teams to complete more repairs on the first visit and significantly reduce downtime for customers,” said Sylva Yu, CEO of GMP.
