Astara, the new distributor of JAC Motors Philippines, says it will stand by the warranties of all JAC units sold before the company took over the brand’s local operations.
This means JAC owners of models like the S2, S3, and T8 pickup won’t be left hanging if they need warranty work, as long as the claims fall within the terms set when they bought the vehicle.
The assurance comes as Astara moves to take full control of JAC’s sales and after-sales network in the country. The company says it has already begun working with existing service centers to keep parts flowing and warranty repairs moving.
To make the process easier, Astara is developing a dedicated website where JAC owners can enroll their vehicles for free, allowing the company to track warranty status and schedule service more efficiently.
“We want JAC owners to know they’re not being left behind,” said Dong Magsajo, Astara Philippines media affairs director. “This enrolment program will make it easier for us to serve them, and easier for them to get the support they deserve.”
The move is meant to ease concerns from customers after the distributor change, a transition that often leaves buyers wondering about service continuity. Astara is also expected to introduce new JAC models in the months ahead while keeping the current lineup supported.
JAC owners can continue to book warranty and service appointments with authorized centers or through Astara’s customer service channels. The enrolment website is expected to go live in the coming weeks.
