Global mobility platform inDrive is ushering in a new era of ride-hailing in the Philippines through the integration of artificial intelligence (AI). Designed to enhance safety, speed, and service, the new AI-powered features aim to deliver a more efficient and reliable experience for both passengers and drivers.
As inDrive expands across major cities—including Metro Manila, Bacolod, Baguio, Iloilo, Butuan, Cagayan de Oro, and Cebu—the company remains committed to delivering fair, accessible, and people-first transportation solutions.
Accelerated Onboarding and Smarter Interactions
AI has significantly streamlined inDrive’s operations. For drivers, the onboarding process is now faster and more secure, with AI systems verifying documents and assessing applications for authenticity. These tools enhance both efficiency and fraud prevention, ensuring that only qualified drivers join the platform.
Passengers benefit from a more intuitive booking experience, with AI tailoring the app interface based on user behavior, destination history, and preferences. Additionally, AI-enhanced customer support helps prioritize urgent inquiries and accelerates issue resolution—while keeping human interaction at the core.
Technology that Supports, Not Replaces
“AI should serve people—not replace them,” said Roman Atachiants, Head of AI and Data Architecture at inDrive. “Our goal is not just better software, but a smarter company that prioritizes people and builds for the future.”
Internally, AI tools are being used to enhance workflow and collaboration. By making knowledge and processes more accessible, teams can work more efficiently and respond quickly to evolving challenges.
Stronger Safety Through Intelligence
inDrive Philippines is also investing in AI-driven safety features, including real-time document validation and the detection of suspicious activity patterns. These innovations support a safer ride-hailing environment and help reinforce trust between drivers and passengers.
“In the Philippines, safety and trust are essential,” said Sofia Guinto, Head of Business Development at inDrive Philippines. “AI enables us to improve not just efficiency, but the quality and security of every trip.”
inDrive’s integration of AI marks a significant step toward a smarter and more responsive mobility platform—designed to support people, not replace them.
